Privacy Notice
First Due Travel LLC, doing business under the names First Due Travel and Kellamore Travel (“we”, “us”) arranges travel for you. This notice explains what we hold about you and the people you travel with, why, how long, and what you can ask us for.
*Last updated September 1, 2026.*
What we collect
About you
Your name, email address, phone number and postal address. Notes our advisors keep about your preferences and your trips. Which of our advisors looks after you.
About the people you travel with
To book and to get you through an airport or a border, we hold, for each traveler: their name and preferred name, date of birth, contact details, and passport number, issuing country and expiry date. Where they apply, a known traveler number or redress number, and loyalty programm numbers.
We also hold what we need to make a trip work: an emergency contact, dietary requirements, and accessibility needs. Some of that can say something about health or belief, and we treat it as more sensitive than the rest: we collect it only where it is needed for a trip, and we pass it to a supplier only where the trip requires it.
Passport numbers, dates of birth, known traveler and redress numbers and loyalty membership numbers are encrypted where we store them.
About your trips and payments
What was quoted, booked and paid; suppliers, dates and confirmation numbers; amounts owed and received; and any travel credits held for you.
We do not keep card numbers. If you send us card details, our system removes them before the message is stored. We keep the last four digits so we can tell one card from another, and nothing else. Please do not email card details in any case — ask your advisor for a secure form instead.
Your correspondence with us
When you email your advisor, that message is stored in our system and attached to your file, so that whoever picks up your trip can see what has already been discussed. This includes messages you send us and messages we send you.
We do not keep email attachments. Anything you attach to an email is discarded; we keep the message and a note of what was attached. To send us a passport, ID or any other document, use the secure form your advisor will send you — that way it reaches your file instead of being thrown away.
Documents you send us
Passport scans, visas, insurance certificates and anything else you upload through a secure form. These are stored against your record and are downloadable only by our staff, through links that expire after five minutes.
Why we collect it
To arrange and service your travel: to book it, to hold the details a supplier or a border needs, to bill you, to keep track of what is owed, and to keep a complete record of your trip in one place — what was booked, what was agreed, and what was said.
We also use it to run our own business: our accounts, our tax obligations, and paying the advisor who looked after you.
It is not used for advertising, it is not sold, and it is not shared with anyone for their own purposes. We may, in the future, plan on marketing our own trips and offers. You’ll only get those if you opt-in and you can toggle these on or off whenever you like. Marketing is never a condition of booking.
Who can see it
Your advisor, and the staff who administer bookings and payments. Correspondence is visible to administrators once it has been filed against your record; it is not browsed, and it is not read for any purpose other than serving you and running the agency.
Suppliers — airlines, hotels, cruise lines, tour operators, insurers — get what they need to hold your booking, and no more. What they then do with it is governed by their own privacy notices.
Our software runs on services provided by other companies — hosting and file storage — which are contractually barred from using anything they hold for their own purposes.
We will also disclose information where the law requires it.
How long we keep it
| What | How long |
|---|---|
| Passport details | 24 months after your travel ends, then deleted automatically |
| Correspondence | 24 months, then deleted automatically |
| Original email files behind it | 90 days |
| Booking and payment records | 7 years, because tax and accounting rules require it |
| Everything else on your record | While you are a client, and 24 months after |
Anything may be kept longer in the specific case of an unresolved dispute or a legal requirement, and only for as long as that lasts.
Your rights
You can ask us to:
- Tell you what we hold about you and where it came from.
- Give you a copy of it.
- Correct anything wrong.
- Delete it.
You will not be treated differently for asking. No worse service, no different price.
Three honest limits
We cannot delete what we are required to keep. Booking and payment records sit behind our tax filing. When you ask us to delete, we erase your personal details and keep the financial rows, so the totals still add up but no longer describe a person.
We cannot change what someone wrote. An email is a record of what was said. We can correct our own records, and where a message is filed; we cannot edit its contents.
Some messages involve other people. If a message concerns you and also a supplier or another traveler, deleting it outright would destroy their record too. In that case we remove your details from it and keep the rest. If you ask for a copy of what we hold, we give you the messages you were part of — not other people’s correspondence that happens to mention you.
How to ask
Write to legal@firstduetravel.com. Tell us what you want and enough for us to find you. We will answer within 45 days and tell you if we need longer.
Somebody may ask on your behalf if they have your written authority. If we turn a request down we will say why, and you can appeal by replying to us.
If you are not our client
You may appear in our records because you emailed one of our advisors, or because somebody mentioned you, without ever being our client. You have the same rights as anyone else, and you can exercise them by writing to legal@firstduetravel.com.
We will not always know we hold information about you until you tell us, because we do not index correspondence by everyone named inside it. If you contact us from an email address that appears in our records, we can find it and act on it.
Children
We hold a child’s details only as a traveler on a booking made by their parent or guardian, and only what the trip needs. Requests about a child’s information should come from the parent or guardian who made the booking.
Changes to this notice
We will change this notice as what we do changes. The date at the top says when it last changed, and we keep previous versions — if you need to know what you were told at the time, ask.
If we ever want to use your information for something not described here, we will ask you first.
Contact
First Due Travel LLC
12 Main St #1515
Brewster, NY 10509
legal@firstduetravel.com
+1-914-999-2998
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